Refund policy

Due to the personalised nature of our products, we do not accept returns or exchanges where:

* The customer has entered incorrect personalisation.

* The customer changes their mind after ordering.

* The wrong size or colour was selected by the customer.

If we have made an error in producing your order for example, we embroidered different wording from that provided, supplied the wrong item, or your item arrives with a manufacturing fault please contact us within 14 days of receiving your order.

Where the mistake is confirmed to be ours, we will arrange a return and replacement at no additional cost. Once the incorrect product has been received we aim to ship the replacement within 2-3 weeks.

Photographs of the item may be requested before a replacement is approved.

For the avoidance of doubt, personalised products are exempt from the standard 14-day cancellation period under the Consumer Contracts Regulations 2013 unless they are faulty, damaged or incorrectly produced by Sunday Folk Co.